iPhone app can't find playlists

[isteen]

Yesterday morning I suddently had problems with Spotify on my iPhone. I use it every day in my car, and have a lot of playlists. The app didn't show any playlists - I tried to log out and in again without any result. At home, my iPad didn't have the problem, only my old iPhone 4. Other having this problem?

[MattSuda]

Delete the app from your iPhone, and then reinstall it.

Does that help?

[isteen]

Tried deleting the app twice. Did not help.
The strange thing is that all my playlists show up on my computer and on nu iPad. Just not on my iPhone

[MattSuda]

Are you sure you are signed into the correct account?

If you still have trouble,

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[isteen]

Yes, I have the correct account - I see my profile picture when I'm logged in.
I'll try to contact support.
Thank you for the help so far

[isteen · Accepted solution]

I found out it was the iPhone that caused the problem. After having tried delete the app and reinstall it without it solved the problem, I used the last final solution, RESET! After resetting the phone, Spotify app worked liked a charm again

[MattSuda]

Great! Glad to hear you got it working. 

[atm4339]

having this same problem. seems that songs initially play then suddenly my the app thinks they're unayablr songs. did the reset really solve the issue or only appear to?.

[isteen · Accepted solution]

Resetting the phone solved all problems with Spotify - remember to back up your phone before resetting it

[Oldracer85]

Tried that twice -- no luck --still cant see them --when i log in on my i phone all i get is the opening page of the Spotify website -- -no playlists