ios app doesnt recognise 30-day trial

[rockafinger]

hi!

i joined spoitfy last week and subscribed to the 30-day premium trial.

the desktop app is working fine, no music and high-quality songs.

but on my iphone it says my premium test is expired. before that it said the "... hours remaing"-thing.

i already uninstalled, started new and then reinstalled the app. no change.

on my ipad there is no such massage btw.

can someone tell me what might be the problem?

daniel

[Peter__]

Hey! Welcome to the community 🙂 

Can you try logging out of the app, fully restarting your iPhone and then logging back in again?

Peter

[Thedev]

Also, I'd suggest you to re-install the app on your iPhone as it often helps. 

[rockafinger]

i already logged me in and out several times.

and as i mentioned in my first post, reinstaling with a restart in between didn't solve the problem.

any other sugestions?

[Thedev]

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@rockafinger wrote:

i already logged me in and out several times.

and as i mentioned in my first post, reinstaling with a restart in between didn't solve the problem.

any other sugestions?

---

Do you have your account linked to Facebook? Have you tried to log in using your email address and username?

[rockafinger]

i created an account with email/username and password, then linked my account in the desktop-app for the social-/friend-stuff

on my phone im logged in via username/password.

[Peter__]

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@rockafinger wrote:

i created an account with email/username and password, then linked my account in the desktop-app for the social-/friend-stuff

on my phone im logged in via username/password.

---

What happens if you log in using Facebook on the iPhone? 

I will see if I can get a member of the community team to look into this for you.

Peter

[David · Accepted solution]

Hello.

Logging in using "rockafinger" as your username should certainly get you up and running with Premium. Still nothing?

[rockafinger]

i dont know why, but now it worked. the 1 million times before that, it did not...

thanks a lot!