Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

lost all artist music on i-phone 6

lost all artist music on i-phone 6

I opened my premium spotify today and was playing the last artist I had played yesterday.

When i went to change artists they were all listed but with "0" songs under them.

I searched an artist and "saved" an album and it saved the album under the artist but the other 200 songs previously saved from that artist were gone.

Then all the other 100 artists and songs were missing.

They are all listed on my apple computer just not on the phone anymore.

I plugged the phone into the computer and it didnt change anything other than when I saved an artist on the computer it saved it on my phone.

I'm now missing about 100 saved artists and their songs from my computer.

Help!

Jeff

Reply
1 Reply

Hello @esquire87, Welcome to the community! 🙂

You can contact Spotify support here to assist you with your issue 🙂

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂

Suggested posts