music keeps changing

[noureldeinyehia]

Music keeps changing just when bluetooth is connected 

Plan

Premium

Country

Italy

Device

(Iphone 11

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Eni]

Hey there @noureldeinyehia, 

Thanks for getting in touch about this and welcome to the Community! 

Just to confirm, does this only happen when you're listening to your content via Bluetooth or when you're streaming it directly on your devices as well? We'd also like to know if this happens on a specific Bluetooth device or on any. 

On another note, would you mind giving a different internet connection a go to see if the same happens? If so, let us know if this has always happened or if it started happening after a specific event such as an update. 

Lastly, sending us all the troubleshooting steps you've already tried would come in handy, since this way we can avoid repeating any steps. 

We'll be waiting for your reply.