my spotify can’t playing together when open shopee

[feliciatammy]

i dont know why, i can’t play song when i open shopee or others e commers. the song automatic stop. so i must quit from shopee for listening the song 🥲 it’s really bad. i already remove and installed spotify many times, but still same.

Plan

Free

Country

indonesia

Device

iphone 13 pro max

Operating System

(iOS 16.1

My Question or Issue

how to fix this error? i need ur help.

[Alex]

Hey there @feliciatammy,

Thanks for the post.

Please check if there is any audio enabled for those ecommerce apps. Spotify will stop playing if another app plays audio from some content or an advertisement. You can check this in the in-app settings and in your iOS app settings for each app. If you disable the app audio, Spotify should play fine.

Hope this helps.

[risdiana_izzaty]

Still doesn’t work. I’ve tried to turn off the auto-play video previews on shopee settings accessibility too but it didn’t work.