offline cancellation not valid-three devices

[shirah]

Spotfy just wrote on my IOS I phone app to say that they are removing all my offline albums because i have more than 3 devices using spotify. THAT IS NOT ACCURATE. I have exactly three-1 MAC and two IPhones. please let me know i can get this corrected. Thank you!

Shirah

[Bittencourt]

Hi, and welcome to the community!

I guess you'll solve your problem following these steps:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Need-your-offline-devices-reset-Rea...

Hope it works!

[shirah]

Spotify told me that my offline songs had been corrupted and they were going to wipe all three devices and I wuld have to reload the offline songs. However, a couple of days later it fixed itself without having to do that. so for now it is fixed. thanks for your suggestions.

[Bittencourt]

Oh, ok. Glad it's ok now!