Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

"unable to play track" on iphone 5s

"unable to play track" on iphone 5s

 

Description

I got a new Iphone 5s and spotify refuses to play any tracks with the error message " unable to play track" . I have cleared history/cookies, rebooted, reinstalled but the problem remains.

 

This is true for streaming and syncing.

 

A more detailed description, using numbered steps

1. Hit play on a song

2. get the "unable to play track:" after a few seconds

  

What I expected to happen

Music

 

What actually happened

unable to play track

 

My iPad/iPhone model

Iphone 5s

 

Device’s Operating System

7.02 (happened under 7.01 too)

 

Is your device jailbroken?

no

 

Approximately how many playlists do you have?

10

 

My mobile Spotify version

0.7.6

 

My desktop Spotify version (if applicable)

the latest

 

My provider and country

verizon

 

My username

onlineant

 

Do you have any screenshots you can attach to more clearly explain your issue?

no. it's just a pop up message.

Reply
4 Replies

is this Track Linked as a Local File on your iPhone 5s?

no. I was playing music that I had started to download as an offline track but then tried new music off the discovery page and radio. 

Silly question but you have a current premium subscription shown on your account overview?

Interesting thing is that Spotify seems to work when I am on 4g/LTE. Playing any songs on my home network gives me the "unable to play track" error. Playing songs on my wifi only ipad on the same network is fine.

 

As for my account overview: 

****
Subscription status
You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged $9.99 on 2013-10-10 unless you cancel your recurring payment.

Suggested posts