sadly i give up with spotify.

[butter_f1y72]

help pages and community havent solved my problems with spotify and my iphone. i contact customer support, the email i recieve back just tells me " im sure your answer can be found in help, community" etc, auto response email answer.

well no they havent help and support doesnt want to help so im out. had problem for two months now. fed up. so sadly leaving spotify for another app. didnt want to have had premium before and would have again. but not now.

:O(

[MattSuda]

Hey @butter_f1y72

Sad to see you go 😞

What problem are you having? Maybe someone here in the community can help.

Also, just an FYI:

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.