Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

spotify crashes immediately on iphone 5

spotify crashes immediately on iphone 5

Description

As soon as I click the Spotify app to open it, it shows a white screen for literally one second as if it's going to load but then it just closes. I tried clearing all my history etc, restarting the phone, then downloading Spotify again and it didn't work.

 

A more detailed description, using numbered steps

1. First I clicked the app

2. Then it opened onto a white screen for one second

3. Then it closed.

  

What I expected to happen

I expected to use Spotify.

 

What actually happened

It actually just crashed.

 

My iPad/iPhone model

iPhone 5

 

Device’s Operating System

6.1.2

 

Is your device jailbroken?

no

 

Approximately how many playlists do you have?

6 playlists, 3 synced for offline use (including my starred songs)

 

My mobile Spotify version

the most recent one.

 

My desktop Spotify version (if applicable)

0.8.5.1333

 

My provider and country

AT&T, US

 

My username

catemil

 

Do you have any screenshots you can attach to more clearly explain your issue?

nope

Reply
1 Reply

Hey! Welcome to the community catemil! You need to contact customer service, for this is a huge problem, and link to this thread.
https://www.spotify.com/us/about-us/contact/contact-spotify-support/?contact

Suggested posts