when i go offline the songs i downloaded wont play i dont understand??

[mfdjm116]

ok so i save the song like how you should. but when i go offline it doesnt save! there's an arrow below it and it should go green when its downloaded but i dont know how :(( it worked fine from the start and now it doesnt. im on premium 7 days , on my sixth day, still have enough storage on my phone and I DONT KNOW ANYMORE. pls help :(( thank you

[jeremygoh]

Each Premium account has a 10,000 offline song limit, spread across 3 devices. This means each device can store 3,333 songs max for offline access. (So once you have the 4th device on available offline mode, it will kick out one of your device.)

Furthermore, you will see an icon spinning when syncing and those in a grey download icon beside the track name means its pending sync, and those which are successfully synced will be turned green.