Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I'm experiencing phone freezing after using Spotify app. Typically, I am unable to unlock the phone for several minutes, until it recovers. Frequently, this happens to me when I open Spotify for a brief time (for some searching or checking), and then I exit.
I think this is a Spotify issue because problem seems to disappear when I kill Spotify process . I'm using this trick everytime I exit Spotify to avoid this inconvenient freezing.
Also, I'm noticing random Spotify lagging, as if there were connection problems, although Internet connection seems to be ok. For example, playlists don't load, songs don't play, searching doesn't show results.... It usually recovers, but then it fails again some minutes later.
Phone Sony Xperia Z1. Android 4.4.4. Spotify app: 2.2.0.636.
Thanks.