Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I appologise for this being a subject of discussion beforen ow but I cannot find a solution that actually works.
Basically put, I'm using an android phone (Xperia SP) and my Spotify app was working fine the wholetime i've had it but now suddenly this afternoon it's just stopped connectign to the internet. It continuously says it's in offline mode when it's not or that there's no internet connection whic hthere clearly is.
This problem began with no change in the connection of my phone. no settigns had been adjusted at all. the only possible thing was the battery level dropping to about 12% before I plugged it in. but it's about 40% now and still is not working.
I definitaly have "Offline mode" turned OFF i nthe settings, I have tried my usual Wifi, my 4G data roming, and even both. I have gone through my phone's settigns and found nothing prohibiting connection as far as I could see. when I tried logging out and back in it also could not conenctfor quite some time. I have since also tried restartign the app, reinstalling the app, and restartign the phone. nothing is working.
Does anyone have a solution that might help me? if anyone needs more details just ask.
Solved! Go to Solution.