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You're f@#king p#ss$ng off your customers so that you get a better bottom line. That no way to run a business.
I've had the same problem now for almost a month. Have been getting 1 email/repsonse a day for 2 weeks and now the last week i've gotten no responses.
I'm a premium customer and i'm about to cancel my subscription over this.
I don't want to be told "Just fill in our contact us form" or "You can tweet us on @SpotifyCares" because i've done both those things and your support has been less than helpful.
Why do you not have a chat platform or a phone number i can contact?