Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi guys,
I have this annoying problem with my UE BOOM playing music from Spotify on my Samsung Galaxy S3: Since today Spotify loses the Bluetooth Connection to the UE BOOM at each new track. I get a system popup saying "Bluetooth-Freigabe angehalten" (I have a german version of Android; unfortunately I do not know the exact english term which would pop up, something like "Bluetooth Service suspended" or similar). After that, the BT symbol disappears, and a couple of seconds later, the connection is re-established. Meanwhile, the new song has already started being played, which means that I miss the first ten:ish seconds of each song.
When connecting the UE BOOM to an iOS device (iPod Touch), everything works flawlessly.
Both the UE BOOM firmware and Spotify are at the latest revisions (as of today).
This does not happen with other apps on my phone, e.g. the standard music player does not behave like this; changing tracks there does not have any other impact than that the track is change (doh).
Does anybody have any suggestions? I have tried deleting the Cache of the "Bluetooth-Freigabe" app on my phone, but that did not seem to help.
Best regards,
Martin (Premium Member)