Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I've been paying for Spotify Premium for over 2 years now and in that 2 years I have had nothing but problems.
For starters, my name on the top right hand side of the page always appears with my spotify number, never my actual name. You may think this is something so trivial, but when you're paying $140 you'd think something as little as this would not be a problem. Especially when spotify markets itself on connecting people together through music. How am I supposed to be connected with other people, especially my other followers when all they see is '124272847' (not my actual number).
Secondly, recently spotify has not even been letting me use the desktop app as it says it cannot detect any internet connection, when I clearly have working internet. Fundamental issue. I literally could not access spotify all day yesterday because of this.
So I contacted spotify on Facebook and they told me to reinstall the app, which I did. I try signing in but it tells me 'Service is unavailable' GREAT!!!
I'm finally able to log into spotify, all is going well until...yep, you gussed it, something went wrong again. Spotify cant detect any internet connection.
I've been supporting spotify for years now and this is simply not good enough.