I have been having problems with Spotify Free Web version since early 2016, with the sound stopping and starting, and skipping seemingly randomly.
There does not appear to be any pattern or cause for these problems that I can determine. There can be times when there are long periods when there are very few problems, as in my first trial, and then there can be many problems over a short time, as in my second trial.
This problem has been ongoing since then, occurring most times when I have tried to use Spotify. I have not found any way to stop this problem from occurring.
I have taken the following record of my listening today, in a hope that this provides some assistance to the Spotify people for what the problem is and how to fix it.
If there are any other information or trials that would help narrow down this issue, please can you advise me.
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Spotify Version: Free Web version
OS: Windows 8.1
Browser: Firefox 45.0.1
Connection: wifi to Spark broadband (New Zealand), also with Ethernet connection replacing wifi
Problem started: first week of Jan 2016
Problem occurs: most times that I use Spotify
Location: Lyttelton, Christchurch, NZ
*- sound stops the progress bar stops also, and resumes at the new time location when the sound returns.
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Started 28 Mar 2016, 11:50 am
- Lie of Today - Role Models 2:46 - sound stopped 1:31-1:47*, brief stutter at 2:02, sound stopped 2:22-2:24*
- Spotify ad - played okay
- Long Long Time - Linda Ronstadt 4:23 - played okay
- Rise - PIL 6:17 - played okay
- Turn Up Your Radio - Master's Apprentices 3:33 - played okay
- Spotify ad - played okay
- Living In the 70s - Skyhooks 3:43 - played okay
- Bad Boy For Love - Rose Tatoo 3:07 - played okay
- Gasoline Alley - Rod Stewart 4:07 - played okay
End: 12:19
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Start 12:30
- Don't Have Much - Linda Ronstadt 3:31 - sound stopped 2:40-2:50*, sound stopped 3:20-end*
- American Tune - Paul Simon 3:45 - played okay
- Boulder To Birmingham - Emmylou Harris 3:33 - sound stopped 1:31-1:45* and 3:14 - end*
- 99 Miles From LA - Art Garfunkel 3:24 - sound stopped 0:39 for about 30 seconds and when it resumed the progress bar showed 0:40; stutter 1:53; skipped 2:37-2:41 immediately ; skipped around 3:10-end immediately
- It's Going To Take Some Time - Carpenters 2:59 - played okay
- Heart Like A Wheel - Linda Ronstadt 3:10 - played to around 1:15 and then skipped immediately to end.
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