Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I am using the web player in Firefox in Windows XP. This week, I am having frequent problems with the web player. If a track is playing, buzzing noises and track hanging occur when I click on the track menu to add a song to the play queue. The noise also occurs when I click on the track progress indicator to rewind.
I have also had frequent shockwave flash plug-in hangs when loading my playlists, and track skipping, but nothing has been as bad as this week. I removed and reinstalled Flash, to no avail.