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Who Me Too'd this topic

Downloaded music disappearing from phone

Spotify keeps deleting the downloaded playlists from my phone.  Imagine how mad I was when I got on a 3 hour plane ride and my newly downloaded music was gone!

 

I logged into Spotify and cleared/deleted all my connected devices but it didn't solve the problem.  I'm saving the downloaded music to my SD card, maybe that has something to do with it.

 

Any insight is appreciated.  I have no reason to pay for Spotify if I can't even use it the way I want. 

Who Me Too'd this topic