Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Spotify keeps deleting the downloaded playlists from my phone. Imagine how mad I was when I got on a 3 hour plane ride and my newly downloaded music was gone!
I logged into Spotify and cleared/deleted all my connected devices but it didn't solve the problem. I'm saving the downloaded music to my SD card, maybe that has something to do with it.
Any insight is appreciated. I have no reason to pay for Spotify if I can't even use it the way I want.