Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi guys,
Bought a HK AVR (1610) for christmas, which is promoted as being a native Spotify connect device and also appears on Spotify's list of supported devices (https://www.spotifygear.com/type/hifi/). I have spotify premium, multiple android devices and several desktop devices. All devices have the lastest spotify versions and are all on the same network.
The HK AVR is also on the same network and all network features seem to be working fine.
The only device which does not show up if I click "connect" is the HK AVR.
I have asked the question on HK's support page also.
Hoping I have missed something simple rather than being a case of consumer neglect by both spotify and HK.
Cheers!