I have upgraded to a Family Plan and send my son an invitation. Immediate problem is that the link from the "invitation" email takes me to a login page. So problem one - what account do I login with? He doesn't have an account.

So after digging around I find some FAQ that states that I (or my son) first needs to create a free account, then enter the token/code that was provided in the "initation" email.

So I try to create a new free account for my son, using my son's email. Trying from the link in the "invite" email, and trying by typing in www.spotify.com. The screen just sits and spins there. I have tried 2 computers, Safari and Chrome on Mac, IE, Chrome and Firefox on Windows 10, incognito mode and not. I disconnected my my phone from WiFi and tried using the phone. Nothing - the screen just sits there spinning the "in progress" wheel.

I've tried support chat and the guy had no clue and is going to escalate the issue. Does anyone know why this is happening? Why am I not able so create a simple free account?