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Who Me Too'd this topic

No internet connection available when on 3G/4G

OS: Android ver 6.0.1

Spotify: 8.4.31.723 armV7

Issue:

 When I am on Wifi everything works fine, but as soon as I try listen over 3/4G spotify claims "No internet connection". I can not even reach the domain "spotify.com" from the phone in a web-browser. All other Apps works like they should.

Settings in the App:

 Offline mode is set to "off" (greyed out)

 Download using cellular is set to "on" (green)

I have tried switch the settings back and forth with no change.

I have restarted the device.

I have reinstalled the App (Clearing Cache, App-data)

Who Me Too'd this topic