Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi, I am using the latest version of the Spotify app with a Moto Z2 Force running Android O.
I previously used Google play music which worked fine but a friend told me to start using Spotify so I did. It began working fine but then I noticed an issue which was when using my Bluetooth headphones when I wasn't in the app or my phone was locked the audio would randomly drop and stop transmitting audio normally within 30 minutes though sometimes as little as 10. When the audio drops it stops playing through the headphones but when you look in the app it shows audio is still going. Normally to fix it I just have to hit pause then play again or restart the app but it's getting very annoying. Thanks!