Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Audio randomly stops when using Bluetooth

Audio randomly stops when using Bluetooth

Hi, I am using the latest version of the Spotify app with a Moto Z2 Force running Android O.

 

I previously used Google play music which worked fine but a friend told me to start using Spotify so I did. It began working fine but then I noticed an issue which was when using my Bluetooth headphones when I wasn't in the app or my phone was locked the audio would randomly drop and stop transmitting audio normally within 30 minutes though sometimes as little as 10. When the audio drops it stops playing through the headphones but when you look in the app it shows audio is still going. Normally to fix it I just have to hit pause then play again or restart the app but it's getting very annoying. Thanks!

Reply
0 Replies

Suggested posts