Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Samsung Multiroom Speakers - Keep Cutting out

Hi There,

 

I am Spotifiy Premium user.  For the last year I have been struggling using Spotify on my Samsung Multiroom speakers.  I have no issues connecting to them but they always disconnect.  Sometimes 30 secs in, other times 30 mins.  Spotify does not stay on these speakers and it is very frustrating. 

 

I've tried reinstalling the app, playing of my iphone, tablet, computer etc.  No solution.  I know the speakers work fine.  They have a strong wifi signal, the software is up to date and other apps such as inTune works fine on them. 

 

I browsed on the forums and it looks like I'm not the only person with this problem.  Is there a solution?   Any suggestions?  I'm seriously considering cancelling.

 

Thanks,

Jim

 

 

Who Me Too'd this topic