Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I purchased the Gear Fit 2 Pro for the sole purpose of downloading my Spotify playlists to it so I don’t have to carry my phone while running. Based on my experience, I would say this feature doesn’t work. I’ve downloaded a playlist and it will play offline if I play it immediately after I download it, but when I wake up and get ready to go for my run, it no longer plays the downloaded playlist.
Yesterday I took it off the offline setting while connected to wifi and then put it back offline and that worked. Today it did the same thing and I tried that again but it didn’t work. I’m going to have to delete the downloaded playlist and then re-download it to get it to work. Is there anything else I can do to get this to work?