Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
This has happened multiple times now over at least the last year, but it seems that every time my phone has a system update, all my saved music is no longer downloaded even though I had previously had the download all button toggled on my songs list. This is very annoying when I go to work where there is no wifi expecting to be able to listen to my music and not use up all my cell data for the month. In addition to this, when I look at storage settings on my phone, it still says Spotify is using 16gb of user data storage leading me to believe it thinks the downloads are still there. Extremely irritating.
Plan
Premium
Country
Usa
Device
Google Nexus 6p
Operating System
Android 8.1
My Question or Issue