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Plan
Premium
Country
USA
Device
Windows PC
Operating System
Windows (tried using both Internet Explorer and Edge browsers)
My Question or Issue
So far today, the web player (which I have never had issues with using on this computer for the past 4-5 months) keeps logging me out every 1-2 minutes. I can't even make it through one song before I am logged out. I know there is no one else using my sign on, as I have checked that. I have also made sure my browsers are up to date. I cannot install any new browsers because this is a work computer. What is going on and how can I stop the web player from logging me out?