Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Australia
Device
Galaxy Watch
Operating System
Latest
My Question or Issue
I've managed to log in and download a playlist to my watch. (Which wasn't at all a straight forward task, this also needs attention).
But when I'm away from my phone on my bike, I cant play music unless I go in to settings in the watch and turn off 'Mobile Data'. Which means I can't receive phone calls etc. or use the fitness app for location. As soon as I turn it off it works perfectly fine.
Im using a Bluetooth headset at the same time.