Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Galaxy

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46441 Views
  • 66 replies
  • 25 likes
  • 46441 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879731 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879731 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26835 Views
  • 4 replies
  • 0 likes
  • 26835 Views
  • 4 replies
  • 0 likes

Gear S3 and Spotify downloads (and WiFi connections)

I had problems downloading Spotify playlists on my Gear S3. This solution worked for me. Setup: Spotify Premium - Gear S3 Frontier - Samsung Galaxy S10. I changed phones and when I connected my new phone to my existing Gear S3, I had to "switch" the ...

  • Newbie
  • I had problems downloading Spotify playlists on my Gear S3. This solution worked for me.   Setup: Spotify Premium - Gear S3 Frontier - Samsung Galaxy S10.   I changed phones and when I...
  • lswilson
  • Visitor
  • 795 Views
  • 1 replies
  • 0 likes
  • Android
    Galaxy
    Gear S3
    Spotify
    wifi
  • 795 Views
  • 1 replies
  • 0 likes

Gear Fit 2 Pro - "Unable to start spotify. Connect to Bluetooth to start listening."

Hi there, I am unable to use my Gear Fit 2 Pro to remotely control music on my galaxy device. Previously I was able to use my gear fit to play/pause/change songs/playlists, etc. however this is no longer working. When I go to settings > playback, and...

  • Casual Listener
  • Hi there,    I am unable to use my Gear Fit 2 Pro to remotely control music on my galaxy device. Previously I was able to use my gear fit to play/pause/change songs/playlists, etc. h...
  • hobobill
  • Casual Listener
  • 8790 Views
  • 15 replies
  • 6 likes
  • bluetooth
    Galaxy
    Gear Fit 2 Pro
    playback
    remote
    Samsung
    unable to start spotify
  • 8790 Views
  • 15 replies
  • 6 likes

Problem playing songs on Samsung Galaxy Watch

PlanPremiumCountry CyprusDeviceSamsung Galaxy WatchOperating SystemTizen 4.0.0.1 My Question or Issue Hello,The problem I have is that I downloaded a playlist on my smartwatch so I can listen to it offline while I am at the gym. On the app it shows t...

  • Casual Listener
  • Plan Premium Country  Cyprus Device Samsung Galaxy Watch Operating System Tizen 4.0.0.1   My Question or Issue  Hello, The problem I have is that I downloaded a playlist o...
  • Fondoom
  • Visitor
  • 25552 Views
  • 10 replies
  • 16 likes
  • Android
    Galaxy
    music
    problem
    Samsung
    smartwatch
    Spotify
    watch
  • 25552 Views
  • 10 replies
  • 16 likes

Superuser Contribution Spotify will not recognize SD card

DeviceGalaxy S9+Operating SystemAndroid 9 with September security patch My Question or IssueSpotify refuses to acknowledge my SD card on my S9+. It has been this way since I bought this home. Google Play Music and any other app has absolutely no prob...

  • Regular
  •   Device Galaxy S9+ Operating System Android 9 with September security patch   My Question or Issue Spotify refuses to acknowledge my SD card on my S9+. It has been this way since I...
  • davidaxxa
  • Regular
  • 887 Views
  • 3 replies
  • 1 likes
  • Android
    Galaxy
    S9+
  • 887 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hulu Ad pops up every time I go to "Your Library" in Android app

PlanPremiumCountry U.S of ADeviceGalaxy Note 8Operating SystemAndroid OreoSpotify Version8.4.97.807 My Question or IssueWhen using the app and I select "Your Library", I see an ad for Hulu. I am not interested and would like for this to stop popping ...

20190329_233853.jpg
  • Newbie
  • Plan Premium Country  U.S of A Device Galaxy Note 8 Operating System Android Oreo Spotify Version 8.4.97.807   My Question or Issue When using the app and I select "Your L...
  • Guido
  • Spotify Legend
  • 854 Views
  • 2 replies
  • 1 likes
  • Android
    Android Error
    Galaxy
    Hulu
    pop-up
    Samsung
  • 854 Views
  • 2 replies
  • 1 likes

Android Notification Widget + Stopping Mid Song

My Question or IssuePremium plan, problems on android with Galaxy S9+, spotify version 8.4.97.807 Hey everyone, so I realize that this has been happening for a while, but for some reason Spotify freezes with all notification widgets, include the andr...

  • Newbie
  • My Question or Issue Premium plan, problems on android with Galaxy S9+, spotify version 8.4.97.807   Hey everyone, so I realize that this has been happening for a while, but for some reason S...
  • 715 Views
  • 0 replies
  • 0 likes
  • Android
    Crash
    Galaxy
    galaxy buds
    gs9
    Samsung
  • 715 Views
  • 0 replies
  • 0 likes

Streaming Issues

PlanPremiumCountryUSDevice Samsung Galaxy 9+ LaptopOperating System Android Oreo, Windows 10 My Question or IssueFor weeks now on and off I have been having issues with Spotify and its streaming services. I notice it mostly when using a bluetooth con...

  • Casual Listener
  • Plan Premium Country US Device  Samsung Galaxy 9+ Laptop Operating System  Android Oreo, Windows 10   My Question or Issue For weeks now on and off I have been having i...
  • 462 Views
  • 0 replies
  • 0 likes
  • Galaxy
    Streaming Issue
  • 462 Views
  • 0 replies
  • 0 likes

Music stopping

PlanPremiumCountryUSADevice(Samsung Galaxy S10+)Operating System(Android Pie) My Question or Issue Lately my music has been stopping when I'm listening to music. It happens specially when my phone is locked. I don't know if this is something to do wi...

  • Visitor
  • Plan Premium Country USA Device (Samsung Galaxy S10+) Operating System (Android Pie)   My Question or Issue   Lately my music has been stopping when I'm listening to music. It h...
  • xoholo
  • Composer
  • 3614 Views
  • 1 replies
  • 1 likes
  • Android
    Galaxy
    s10 plus
  • 3614 Views
  • 1 replies
  • 1 likes

Galaxy Watch. Can't play offline music without data off.

PlanPremiumCountryAustraliaDeviceGalaxy WatchOperating SystemLatest My Question or IssueI've managed to log in and download a playlist to my watch. (Which wasn't at all a straight forward task, this also needs attention).But when I'm away from my pho...

  • Newbie
  • Plan Premium Country Australia Device Galaxy Watch Operating System Latest   My Question or Issue I've managed to log in and download a playlist to my watch. (Which wasn't at all a s...
  • 1215 Views
  • 0 replies
  • 1 likes
  • Galaxy
    Samsung
    watch
    wearable
  • 1215 Views
  • 0 replies
  • 1 likes

Displaying album artwork on lock screen

I am using a Samsung Galaxy S8 running Nougat Version 7.0I would like to display the full album art work on my lock screen but I cannot seem to find the setting to do so anywhere. All I have is a small widget that allows for Previous track, Next trac...

  • Newbie
  • I am using a Samsung Galaxy S8 running Nougat Version 7.0 I would like to display the full album art work on my lock screen but I cannot seem to find the setting to do so anywhere. All I have is a s...
  • chainingday1247
  • Newbie
  • 51755 Views
  • 5 replies
  • 5 likes
  • album artwork
    Galaxy
    galaxy s8
    lock screen
    spotify lock screen.
  • 51755 Views
  • 5 replies
  • 5 likes

Concert Hall sound effect persists outside of app

It appears that the Concert hall sound effect in the Equalizer menu persists outside of the app. If I play videos from youtube/facebook/gallery for example, these videos gain the reverb effect also. If I disable the effect in the Spotify app the issu...

  • Newbie
  • ...ffect also. If I disable the effect in the Spotify app the issue goes away.   I am running Spotify version 8.4.9.271 armV7 on a Samsung Galaxy S8 (SM-G930F) on Android version 7.0 (3.18.14-11104523)
  • BoredFish
  • Regular
  • 5009 Views
  • 1 replies
  • 1 likes
  • concert hall
    Galaxy
    reverb
    s8
    Samsung
  • 5009 Views
  • 1 replies
  • 1 likes

Songs uncached

Im starting to get really frustrated because I've had to recache 300 songs on my spotify account because without any warning or some kind of notification they all uncache on my cell phone. I have spotify premium on a Samsung Galaxy S5. Has anyone els...

  • Casual Listener
  • ...potify premium on a Samsung Galaxy S5. Has anyone else had this problem and found out how to fix it?
  • 866 Views
  • 0 replies
  • 0 likes
  • Annoying Problems
    Cache
    Galaxy
    problem
    Samsung
    songs
  • 866 Views
  • 0 replies
  • 0 likes

Superuser Contribution Freezing when connected to Ford Sync 3

Basically the title, if play Spotify through the applink on Ford Sync 3 it wont let me change songs. If I pause my music then play it again usually I can change songs a few times before it will freeze again. I can get around this by just using it as ...

  • Casual Listener
  • Basically the title, if play Spotify through the applink on Ford Sync 3 it wont let me change songs. If I pause my music then play it again usually I can change songs a few times before it will freez...
  • Eruion
  • Casual Listener
  • 2752 Views
  • 7 replies
  • 0 likes
  • Android
    Applink
    Ford
    Galaxy
    MyFord
    S7
    Samsung
    Sync3
  • 2752 Views
  • 7 replies
  • 0 likes

Galaxy Note 4 Syncing Issues

Hello everyone, I just got my new phone, The Galaxy Note 4, and I love it. However, I am having issues with Spotify, specifially syncing music to it. Whenever I sync all my music to it, it unsyncs when I leave the house and then I have to sync it all...

  • Newbie
  • Hello everyone,    I just got my new phone, The Galaxy Note 4, and I love it. However, I am having issues with Spotify, specifially syncing music to it. Whenever I sync all my music to i...
  • billeady
  • Regular
  • 1122 Views
  • 2 replies
  • 0 likes
  • Galaxy
    Galaxy Note 4
    Issues
    syncing
    unsyncing
  • 1122 Views
  • 2 replies
  • 0 likes

Solved!! [1.0.0.70/82][0.7.9]Inaudible volume levels after notification triggers audio ducking

Since the latest update on the Spotify app the music will no longer get interrupted by notifications. This functionality is far from useful when using other apps simultaneously. Often I use Spotify in the car in combination with my GPS and an app whi...

  • Casual Listener
  • ...nterrupted for notifications again?   Phone: Samsung Galaxy SIII Mini Android version: 4.1.2 (latest) Spotify version: Latest update (automatically installed on April 10, 2014) Sygic version: 1...
  • Richard
  • Community Legend
  • 40751 Views
  • 286 replies
  • 51 likes
  • Android
    FlitsNav
    Galaxy
    Notifications
    Samsung
    Spotify
    Sygic
  • 40751 Views
  • 286 replies
  • 51 likes

Galaxy S3 wont stop vibrating. Auto-haptic is off.

I have the S3 on Verizon. I just got the 4.3 update and now the phone wont stop vibrating to the beat of the music. I have gone into the settings and turned off auto-haptic and it still vibrates. On the update you can no longer press the word and pul...

  • Casual Listener
  • I have the S3 on Verizon. I just got the 4.3 update and now the phone wont stop vibrating to the beat of the music. I have gone into the settings and turned off auto-haptic and it still vibrates. On ...
  • Joe
  • Community Legend
  • 1862 Views
  • 3 replies
  • 0 likes
  • 4.3
    auto-heptic
    autoheptic
    Galaxy
    haptic
    S3
    Spotify
    Verizon
    vibrating
    vibration
  • 1862 Views
  • 3 replies
  • 0 likes