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the operation is not supported if the device is not the active playback device

Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2

Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device. 

 

When i try to "shuffle play" my downloaded songs, spotify on my watch says "the operation is not supported if the device is not the active playback device" although i hear "connected / disconnected" from my earbuds. 

 

I rebooted my earbuds twice. Is there a problem?

 

 

 

 

Plan

Premium

Country

TURKEY

 

Device

Xiaomi Mi Max 3, Samsung Gear Sport Tizen 4.0.0.2

 

Operating System

Android Pie, Tizen 4.0.0.2

 

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