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Who Me Too'd this topic

Username is not appearing in searches

Plan: Premium (Family)

Device: all (friends using various)

Country: Canada 

 

My username is not appearing in searches. I was told by a Spotify representative a few things that are not accurate or reasonable responses. The first is that my username is uf9nxe1mc6tvugwg4pflosbk1 so I should giving that out to people. This is obviously a ridiculous solution, but it also doesn't work (even when using spotify:username:uf9nxe1mc6tvugwg4pflosbk1 my profile does not appear). Secondly I was told that I could just tell people to look me up by my playlists, however those are also not appearing in searches.  I was then told that this is simply not a feature that is available to new accounts, however my friends who signed up AFTER me are searchable so this can't be the issue. I was also told that this was all done to keep my account secure (what?). And finally I was given the stock answer that some features just are not available to new users. Ugh. Obviously very frustrating. 

 

I am a paid user asking to receive the same service as everyone else. You have usernames searchable for other people, why not me? The entire reason I am paying for this service was for me to share my playlists and profile. I don't understand how/why Spotify is unable to change this for me. There must be a work around here somewhere. Any assistance will be greatly appreciated.

 

Who Me Too'd this topic