Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
When I'm playing music from Spotify on my Google Home mini everything works as long as I don't touch my phone. The minute I unlock the screen, the music starts acting like sometimes it's buffering: it pauses and a few seconds resume playing. This happens randomly when the phone is on and my workaround has been to terminate the app, but it only lasts for a couple of minutes because the Spotify app is summoned back to life by Android (or Google Home app, that has an internal integration with the app related to the current service being used, I guess).
This only happens with Spotify, other music providers I sign work flawlessly. I tried different Spotify accounts also, but couldn't try a different phone: I'm always using my Pixel 3 XL.
I already tried the basics like resetting and reinstalling everything on both ends: GHmini and my phone.
What I think it's happening is some problem after the Spotify app is awaken (eg. after unlocking the screen) and it tries to catch up the current position of the track being played by my GHmini, but mistakenly sends a command to the speaker to reposition the interval being played, so the GHmini needs some seconds to retrieve that interval back from the server.
It's annoying and right now motivates me to use other music providers more frequently.
If someone can share some thougths on this, I'd appreciate it.
Regards.