Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

I can't access podcasts on my phone

Subscription

Premium

Country

USA

Device

Samsung Galaxy J7 sky pro

 

 

My Question or Issue

Whenever I try to click on a podcast, it says "an error occurred". Whenever I try to do anything in the podcast tab, it says "something went wrong"

 

It was working on my phone until maybe 2 days ago. The music on my phone still works and both music and podcasts work when I use the same account on my computer. It also works when I want to click on an episode of a podcast, but I can't view all episodes. 

 

I've already tried restarting my phone a couple times and I've clean reinstalled spotify. I'm also certain my wifi has a strong connection because all my other apps are working. Is there anything else should I try? 

 

Thank you! 

 

 

Screenshot_20200425-170749.png
Screenshot_20200425-170756.png
Who Me Too'd this topic