Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Mobile

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46436 Views
  • 66 replies
  • 25 likes
  • 46436 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879729 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879729 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26834 Views
  • 4 replies
  • 0 likes
  • 26834 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Mobile][Social] Tab for finding your followed friends.

It seems hard to find friends and view their playlists on mobile. No real intuitive easy way to find a buddy's playlists. I like to often listen to my friends music so I can get new songs in the mix and discover new music but it is a hassle to naviga...

  • Newbie
  • It seems hard to find friends and view their playlists on mobile. No real intuitive easy way to find a buddy's playlists. I like to often listen to my friends music so I can get new songs in the m...
  • Aquilinenoodle
  • Casual Listener
  • 685 Views
  • 2 replies
  • 0 likes
  • Mobile
    Social
  • 685 Views
  • 2 replies
  • 0 likes

Superuser Contribution Latest Spotify mobile update on Android borderline unusable

PlanPremiumCountryUSA DeviceGoogle Pixel pro 8Operating SystemAndroid 14 (August 5 2024 update) My Question or IssueSince I updated Spotify to the most current version in the Google play store to "8.9.68.456" it's been a buggy laggy mess to use daily...

  • Regular
  • ...pdating constantly, next time I get a stable version of Spotify mobile I am turning off future updates for this app permanently.   It's always something new with you guys isn't it? Hire some better d...
  • scrollbard
  • Newbie
  • 1024 Views
  • 3 replies
  • 1 likes
  • Android
    bug
    Delay
    Lag
    Mobile
    unusable
  • 1024 Views
  • 3 replies
  • 1 likes

Superuser Contribution Mobile Android volume button controls Spotify Connect instead of phone's media volume

PlanPremium DeviceHuawei, Samsung, OnePlus Operating SystemAndroid 10Spotify version 8.5.74.834Harman Kardon Towers with Google Assistent and Spotify My Question or IssueNormally the volume buttons on my Android phone control the media volume of vide...

  • Visitor
  • Plan Premium   Device Huawei, Samsung, OnePlus   Operating System Android 10 Spotify version 8.5.74.834 Harman Kardon Towers with Google Assistent and Spotify   My Question ...
  • xa_go
  • Visitor
  • 20021 Views
  • 40 replies
  • 11 likes
  • Android
    Casting
    Google Home
    Mobile
    volume
  • 20021 Views
  • 40 replies
  • 11 likes

Superuser Contribution [Mobile][Podcasts] Group Session Podcast Desync

I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a different ad than me. Then we start back in the podcast at...

  • Newbie
  • I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a differe...
  • RipsFeather
  • Visitor
  • 1017 Views
  • 4 replies
  • 2 likes
  • Mobile
    Podcasts
  • 1017 Views
  • 4 replies
  • 2 likes

Superuser Contribution Playlists crash when skipping songs

when i skip a song or when a new song starts on its own, the app crashes and looks like no song is playing, but when i go on the playlist it looks like the list is playing. the pause/play button does not work at that stage. there are no new updates, ...

  • Newbie
  • when i skip a song or when a new song starts on its own, the app crashes and looks like no song is playing, but when i go on the playlist it looks like the list is playing. the pause/play button does...
  • Lyubka
  • Moderator
  • 546 Views
  • 3 replies
  • 1 likes
  • Android
    Mobile
  • 546 Views
  • 3 replies
  • 1 likes

Superuser Contribution Share button for lyrics is missing for IG Stories

PlanPremium CountryPhilippines DeviceSamsung Galaxy S8+ Operating SystemAndroid Pie My Question or IssueAs I've said in the title, I don't have the share lyrics feature on my android phone. I can't share specific lyrics on my IG Story, which I would ...

  • Newbie
  • Plan Premium   Country Philippines   Device Samsung Galaxy S8+   Operating System Android Pie   My Question or Issue As I've said in the title, I don't have the share...
  • Alex
  • Spotify Legend
  • 36125 Views
  • 7 replies
  • 8 likes
  • lyrics
    Mobile
  • 36125 Views
  • 7 replies
  • 8 likes

Superuser Contribution Spotify Mobile Data Usage Android + Verizon

Plan: FAMILY PREMIUMPremium: YEPCountry: US Device: Pixel 5Operating System: Android 13 My Question or Issue: From December 1 - 23 2022, Spotify used 11+ GBs of data. As a premium member since 2011/2012, I don't recall ever using this much mobile dat...

  • Newbie
  • ...bsp; As a premium member since 2011/2012, I don't recall ever using this much mobile data. I checked all "critical" settings: Download audio only, Stream audio only, Spotify Connect in B...
  • Joan
  • Moderator
  • 367 Views
  • 1 replies
  • 0 likes
  • Android
    data usage
    Mobile
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Get Spotify to play the next podcast in line without any user interaction

At the moment I'm experiencing problems when trying to listen to a series a podcast.I’m using Spotify version 8.7.84.382 on my Samsung A41 phone.When I am listening to a podcast Spotify can’t automatically start the next podcast in order. It will ope...

  • Visitor
  • At the moment I'm experiencing problems when trying to listen to a series a podcast. I’m using Spotify version 8.7.84.382 on my Samsung A41 phone. When I am listening to a podcast Spotify can’t aut...
  • Alex
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • Mobile
    Podcasts
  • 279 Views
  • 1 replies
  • 0 likes

[Mobile][Connect] Be able to connect multiple phones to one speaker to queue and skip songs

There would be a feature where you could connect multiple phones together to one account so that multiple people could queue songs to play rather than one person having all the control when listening to music in a group.

  • Visitor
  • There would be a feature where you could connect multiple phones together to one account so that multiple people could queue songs to play rather than one person having all the control when listening...
  • OscarDC
  • Moderator
  • 520 Views
  • 1 replies
  • 0 likes
  • Connect
    Mobile
  • 520 Views
  • 1 replies
  • 0 likes

[Mobile][Browse] Bring back the old home page view

Recently my android mobile app home page format has changed, and now each suggestion category only has one artist or Playlist, instead of many which I used to be able to scroll through by swiping left/right. This has greatly limited the total number ...

  • Casual Listener
  • Recently my android mobile app home page format has changed, and now each suggestion category only has one artist or Playlist, instead of many which I used to be able to scroll through by swiping l...
  • SarahTsaysHi
  • Casual Listener
  • 1176 Views
  • 2 replies
  • 3 likes
  • Browse
    Mobile
  • 1176 Views
  • 2 replies
  • 3 likes

Superuser Contribution Hide a Song feature should be moved

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueCan you please move the Hide a Song feature? Every time I go to add a song to my playlist, I accidentally hide the song. This is very frustrating as the Ad...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 3 Operating System Android   My Question or Issue Can you please move the Hide a Song feature? Every time I go to add a song to m...
  • SoSoJuicy
  • Casual Listener
  • 678 Views
  • 2 replies
  • 7 likes
  • Add a Song
    Android
    Feature
    Hide a Song
    Mobile
    Premium
    united states
  • 678 Views
  • 2 replies
  • 7 likes

Superuser Contribution [Mobile][Other] Include playlist/album title on song playback screen

This used to be a feature that Spotify had and I’m not sure why they got rid of it. You used to be able to play a song and at the top of the playback screen you could see the title of the playlist or album that it was playing from. You could click on...

  • Newbie
  • This used to be a feature that Spotify had and I’m not sure why they got rid of it. You used to be able to play a song and at the top of the playback screen you could see the title of the playlist or...
  • OscarDC
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Play podcast videos while using Bluetooth devices

Ibelieve there should be a way to watch podcast videos while using a Bluetooth device. With the advancement of mobile phones today there are practically no new phones on the market with a headphone jack built into the phone. With that being said most...

  • Newbie
  • Ibelieve there should be a way to watch podcast videos while using a Bluetooth device. With the advancement of mobile phones today there are practically no new phones on the market with a headphone j...
  • Alex
  • Spotify Legend
  • 2073 Views
  • 3 replies
  • 0 likes
  • Mobile
    Podcasts
  • 2073 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline mode - albums will shuffle songs when resuming play

Hi! I just recently got the Spotify Premium plan and have been kind of frustrated with the #1 reason why I got it - offline play. I'm an albums person and almost exclusively listen to full albums, offline (so I don't use cell plan data). Well, I've b...

  • Casual Listener
  • Hi! I just recently got the Spotify Premium plan and have been kind of frustrated with the #1 reason why I got it - offline play. I'm an albums person and almost exclusively listen to full albums, of...
  • Ryanesta
  • Casual Listener
  • 690 Views
  • 7 replies
  • 0 likes
  • Android
    Mobile
  • 690 Views
  • 7 replies
  • 0 likes

Superuser Contribution Now Playing -bar is hiding the last item on playlists

Hi there! PlanPremiumCountryFinlandDeviceSamsung Galaxy 7Operating SystemAndroid 8 - Oreo My Question or IssueI have the very same issue now with my Android as this person had on their iPhone:https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-iOS-i...

  • Newbie
  • Hi there!   Plan Premium Country Finland Device Samsung Galaxy 7 Operating System Android 8 - Oreo   My Question or Issue I have the very same issue now with my Android as this ...
  • Elena
  • Moderator
  • 465 Views
  • 3 replies
  • 1 likes
  • Android
    Mobile
    Now playing
  • 465 Views
  • 3 replies
  • 1 likes

[Mobile] Have programmers eliminate extra info offline so app works

About 5 years ago, the Spotify app worked great! It was fast and reliable. Then the came out with an update that added way too much information to the mobile app which has choked it out and slowed it way down. Sometimes it takes 45 seconds to open so...

20220419_183757.jpg 20220419_183628.jpg
  • Regular
  • About 5 years ago, the Spotify app worked great! It was fast and reliable. Then the came out with an update that added way too much information to the mobile app which has choked it out and slowed i...
  • 174 Views
  • 0 replies
  • 0 likes
  • Mobile
  • 174 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Mobile][Discover] A button that allows you to play randomised music in the music style u like.

It should be a nice feature that allows u to listen to randomised music but in your style. Like when a playslist ends random music begins to play but just a button that allows you to do that without you have to listen to a playslist.

  • Newbie
  • It should be a nice feature that allows u to listen to randomised music but in your style. Like when a playslist ends random music begins to play but just a button that allows you to do that without ...
  • Eni
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] Block/Hide Artists on Spotify Playlists and Release Radar

The release of Friday's Release Radar is one of my favorite parts of the week and has been for about 5 years now. Within the last year or two, a change was made where you can no longer hide particular artists permanently from your playlist. For examp...

  • Casual Listener
  • The release of Friday's Release Radar is one of my favorite parts of the week and has been for about 5 years now.  Within the last year or two, a change was made where you can no longer hide par...
  • NordicHector
  • Regular
  • 1388 Views
  • 10 replies
  • 5 likes
  • Mobile
  • 1388 Views
  • 10 replies
  • 5 likes

Superuser Contribution [Mobile][Other] Podcasts marked as played using Android Auto

I was looking for a place to submit a trouble ticket.Frequently the mobile app using Android auto will stop playing and mark the podcast as played. This seems to happen where advertisements would go.This is very inconvenient for long podcasts.

  • Newbie
  • I was looking for a place to submit a trouble ticket. Frequently the mobile app using Android auto will stop playing and mark the podcast as played. This seems to happen where advertisements would g...
  • OscarDC
  • Moderator
  • 320 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Rating podcasts on Spotify

Podcasts get picked up because of (electronic) word of mouth - so having the possibility to rate them would be beneficial for audience and creators alike. Adding reviews is even better, but let's start with rating.

  • Visitor
  • Podcasts get picked up because of (electronic) word of mouth - so having the possibility to rate them would be beneficial for audience and creators alike. Adding reviews is even better, but let's sta...
  • Eni
  • Moderator
  • 317 Views
  • 1 replies
  • 1 likes
  • Mobile
    Podcasts
  • 317 Views
  • 1 replies
  • 1 likes