Plan: Premium

Country: UK

Device: Sony XF90 Android TV

My Question or Issue

Hi Spotify Community,

For the last 18 months I've been using the Spotify Android TV App on my Sony TV, in combination with an external wireless keyboard connected to the TV's USB port. This has served as a great solution for typing in track names, avoiding cumbersome entry with the TV remote. 

Within the last week my keyboard functionality has stopped working correctly - it seems to align with the recent GUI change (new sidebar etc.). I have updated the app to the very latest version (1.30), along with my TV firmware, but to no avail.

I am unable to enter text in the search box, and instead certain key presses have bizarre outcomes (e.g. caps lock causes the page to scroll down). Arrow key functionality does appear to work correctly for navigating the GUI. To confirm, I have checked the cursor is definitely "clicked" in the search box.

The results are the same across 3 different keyboards, 2 with a wireless dongle and 1 via Bluetooth. Text input on other applications, such as YouTube, is working fine - same as ever.

Any support would be much appreciated.

Thanks,

James