Plan

Premium

Country

Device

Samsung Galaxy A10

Operating System

Android 10

My Question or Issue

Hi all,

My SAMSUNG GALAXY A10 stops playing music on Offline Mode after a few
minutes.

Searching through the help forum this issue hasn't really helped

- I've been through all parameters of the phone and tried to tweak things
before setting the parameters back to default as before.
I tried turning off "optimise battery usage" on the SamSung phone for
Spotify.
I restarted the phone after each change.

- I've tried doing a clean reinstall of Spotify as per
https://community.spotify.com/t5/Android/Spotify-stops-playing/td-p/4743529

- I also tried to clear the Cache on Spotify to see if that would solve the
issue

SAMSUNG GALAXY A10

Model number SM-A105FN
Baseband version A105FNXXU3BTD3
Kernel version 4.4177-18246680 (latest)

Spotify 8.5.59.1137 (latest)

Memory 1 GB used/2 GB total

Storage SD Card 20GB used/60GB total for Spotify music files

This is a huge issue as I subscribed to Spotify just to use this Offline
mode feature.