Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Family Premium
Country
Brazil
Device
LG Smart TV 60UN7310PSA (2020)
Operating System
WebOS 5.0.0 - 15420
My Question or Issue
I installed the Spotify app (latest updated version 2.0.13 - although when installed it says version 2.56.3) from the LG Content Store. The TV´s sound is connected via HDMI ARC (working well with the TV and Youtube app) from a compatible Samsung Home Theatre.
Strangely the app only plays the first track through the home theatre speakers, then it mutes for the next track, but if I change to the TV´s speakers it comes back again.
I read somewhere that if I reset the TV this would fix itself and it actually worked. So I was able to have ALL tracks´sound come out through the HDMI ARC connected home theatre. But after two days it happened again, so I reset the TV again and it came back. And now it is at it again.
It´s impossible to be resetting the TV everytime this happens because I loose all my personal config and have to do it all over again.
There´s clearly a bug in the app. Please advise!