Plan

Premium

Country

United States of America

Device

Tesla Model S

Operating System

v10.2 (2020.24.6.11 3f9850467abb)

My Question or Issue

When attempting to play the song "Believe Be Leave" by Aimer (https://open.spotify.com/track/4DZmrlN1EGm5j10dVWxKII) on Tesla, the Spotify app seems to hang and other vehicle sounds such as turn signals also fail to play. In this state, non-audio interactions with the system still work, but voice control does not.

The failing subsystem (audio stack?) seems to attempt to restart, and occasional short spurts of audio come back, including the track and other sounds such as turn signals. The user can escape this state by switching to another media source (such as USB audio). This is reproducible across reboots and only seems to apply to this track. The track plays normally on other devices. This track had worked in an earlier software version.

Tesla support has recommended that a service appointment be scheduled to examine this issue and that this issue be reported with Spotify.