Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium with Free Hulu
Country
USA
Device
Google Pixel 3a XL
Operating System
Android 11
My Question or Issue
This has been going on for a few months. Whenever I'm listening to the android app of Spotify, there have been many moments where the sound will just suddenly cut out. It's not muted, volume hasn't changed at all, and yet the timer keeps going. This cut out lasts anywhere between 5 to 15 seconds and then the audio comes back, but it doesn't come back to the point where it cut out, all those muted seconds get missed. So I find myself hitting the back button to go back a few seconds to try and catch those missed moments again, but most of the time, the audio cuts out again and it takes about 5 or more go backs before the audio finally decides to cooperate. Again, this issue began when I first started listening to podcasts a few months ago, but it's present during normal songs as well on the app. I currently am using Google Podcasts to listen to my shows, but I would like to keep using Spotify.
I doubt that this is any kind of connectivity or buffering issue since I always download my podcasts onto my device, yet the issue is still there.
Solved! Go to Solution.