Country

Italy

Device

dekstop, chrome web browser

Operating System

Windows 10

My Question or Issue

A few months ago Ii tried to install spotify with dekstop installer, but I had a problem with the firewall of the antivirus, i tried to turn it off and loggin, but it keeps saying that the firewall is on. I kept trying to log in but, it seems that my account is blocked.

Today I tried to use the web version, and i still can't log in. When I enter my e-mail there's a text that say "This email is already connected to an account" and when I try to reset the password the text say "The username or email you provided is not associated with an active Spotify account."
This is controversial, I think you blocked my account because i did too many attempts when I had the problem with firewall.

Could you please give me a help, it'll be very grateful, the email associated with the account is: **bleep**