Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify on Samsung:track changes randomly and Webplayer Microsoft Edge icon appears with no reason

I am using Spotify Premium on my Samsung Galaxy since a few weeks, suddenly today tracks started stopping after 2 seconds and passed authomatically to other Russian songs I never had heard before, and the "web player microsoft edge" appeared written down with its icon. I tried several time to change the mode to "Smartphone" but it would not work anyway. I never connected to spotify from my laptot or microsoft edge so I do not know what is happening, I tried to close the app, close the account, uninstall the app and install it back but it doesn't work. Tracks I chose are interrupted after a few seconds and a new music I never chose (always from a Russian band or playlist) appears and on the display sometimes Spotify asks to chose between WebPlayer and the Smartphone but still, chosing the smartphone mode does not solve the problem!

What should I do? thank you!

Who Me Too'd this topic