Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Family Plan
Device
Desktop PC
Operating System
Windows 10
My Question or Issue
Today my internet didnt work for about 2h. Since I could not access the web-player (which I normally use), I decided to open the Desktop app. I have about 1000 songs downloaded there, so the fact that I'm offline shoudn't be a big issue.
However I coundn't do anything. The program opened, but it just showed a black screen with the three option-dots in the the top-left-corner. I tried setting it to offline-mode, but that didn't help either. Multiple restarts also didn't do anything.
As soon as the internet came back, I just had to restart it again and everything worked as it should.
Whats the point of having a song-download function if you can't open the app when offline?