Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify keeps moving my offline files from my SD card to my internal storage

 

Plan

Premium

Country

USA

Device

Galaxy S20 Ultra 5G

Operating System

Android 11

 

My Question or Issue

I tell Spotify to download my offline songs to my SD card.  It does it, and everything is OK for a few days.  Then i notice that Spotify is re-downloading my songs, but to internal storage.  This is a problem because it will max out my internal storage.

 

I've been in touch with Spotify help, who told me my SD card was probably bad. I didn't agree, but I bought a new one, anyway. Never used it for anything else other than to put it in my phone. Same issue.

 

My most recent experience is that I downloaded all my songs last week and everything was fine for a few days. Then today I just noticed Spotify is once again downloading all my songs to my internal storage, and i checked Spotify's permissions and the storage permissions were set to "Deny." This is weird because i KNOW they were set to "Allow management of all files" before because I checked it and that's the only way Spotify would have downloaded my files to my SD card in the first place.

 

Here are some details:

-- downloading almost 6K songs

-- SD card is SanDisk Class 10 500GB. Brand new.

-- Internal storage is 128gb (why pay for internal storage when you can have a lot of external storage for much cheaper?)

-- Spotify and OS are updated to most recent version

-- Not using the SD card for any other apps right now (usually I put my photos on it, too, but I stopped doing that just to see if it was affecting Spotify).

-- i've uninstalled and reinstalled Spotify many times while trying to resolve this.

 

Spotify Help tells me I may need to delete my account and create a new one. I can't see why that would solve anything.

 

Any ideas? Thanks.

 

 

Who Me Too'd this topic