Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Before I start, here's some basic info:
Family Plan
Premium
USA
iPhone XR (iOS 15.1) and 2020 Macbook Pro (MacOS Monterey 12.0.1)
My Question or Issue:
I've been having some serious issues with the Spotify Podcasts lately, specifically related to my episode progress. I am attempting to listen to an episode of a podcast that is approximately 1.5 hours long, of which Spotify shows me my progress upon first starting up the app, but whenever I press play, the "play"/progress bar goes totally out of wack. For example, it currently says I am at 2:44:30 out of 3:37:29, which makes no sense, as the episode is only 1:25:21. Also, whenever I pause the podcast for more than a few seconds, I will skip back ~30+ minutes in the episode, while this incorrect progress bar still shows the time I paused at. So what, at one minute, was 1:20:03 on the incorrect timer in the podcast, is now at 1:52:43. Skipping forward using the 15 second skip is also acting very strangely, as at one point I pressed the skip 8 times, which should have sent me two minutes ahead in the podcast. After I stopped skipping, I realized I was around 15 seconds BEHIND the point at which I had started skipping.
I've attached a few images of this occurring, where you can see the episode I'm listening to and the progress bar being completely incongruous. This is occurring on both my mac and my iPhone, and I've tried closing and reopening, undownloading and redownloading, powering off my devices entirely, nothing seems to be having any affect.