Plan

Family

Device

Samsung Galaxy A10

Operating System

Android 11

My Question or Issue

After a recent phone update, it has become impossible to play songs through my mobile phone. Pressing on a song to play as per usual just brings up the song as normal, it looks like it is playing, but the time bar just stays as it is, and nothing plays. Searching for a song, album or artist will bring up possible matches, but when these are pressed, the screen sticks on a blank screen.

I have tried clearing the cache, data, and uninstalling/reinstalling. This hasn't worked and has only deleted the contents of all the playlists on the phone. One thing I noticed when opening the app for the first time after reinstalling was that it said I had no internet connection. However, the Wi-Fi settings on the phone clearly show that the phone is connected to my home Wi-Fi, and all other apps/browsers that use the internet are working normally.

When I log into my account on my laptop, everything works fine and my playlists are all there with the songs in them. I can also play songs from the phone through Wi-Fi connected devices such as an EchoDots and laptops.

Really scratching my head with this one... pretty frustrating!