iPhone / MacOS

(iPhone 11, iPhone 13 Pro)

Operating System

(iOS 15.6, macOS Monterey.)

Browser

Firefox, Google Chrome, Safari

I'm having general issues with uploading Spotify Canvas

Hello, I'm working as a Content Manager for a record label - and we have a few recurring issues regarding uploading Spotify Canvases.

In general it just seems very unstable, sometimes it works and sometimes it doesn't. Is this something you are currently aware of?

Issue #1

When we upload the assets through either the web interface or the iPhone app for "Spotify for Artists"  in this example the asset is of following specs.

format: mp4

codecs: AAC, H.264

size: 17,4 mb

dimensions: 1080 × 1920 (9:16)

duration: 00:07

We are greeted with a error message on mobile that the file is to small, which makes no sense.

Issue #2

Many times when using the same assets as in Issue #1 even though the spec sheet provided by you says that duration is between 3s - 8s when uploading an asset that is 7 seconds and 20 frames in length, it then gets rejected.

What we are also experiencing is that from time to time, waiting 1 day with uploading the same asset that was just rejected the day before - all of a sudden then gets accepted and works?

As you can understand, we are very confused and it's quite annoying having to sit in blind and try and fix something on behalf of errors that guides you in completely different directions.

Do you have any suggestions or more in depth spec sheets, so we can try and optimise our workflow to refrain from spending time on assets that bounce back when being uploaded to "Spotify for Artists".

Thanks, and looking forward to your reply 🙂