Hi,

I had several playlists I created using my own music taste and some of them got popular.

My popular playlists under spam by "report abuse" bots, which are triggered by jealous playlist curators probably, for around 2 years.

Yesterday I got attacked again. I fixed the playlist data, and this morning I was shocked when I couldn't login my account. After a while I received an email that says:

"Notice under Spotify Terms and Conditions of Use

The Terms expressly prohibit users from selling a user account or playlist, or otherwise

accepting or offering to accept any compensation, financial or otherwise, to influence the content included on an account or playlist or the name of an account or playlist. It has

come to Spotify’s attention that your account has engaged in unauthorized use in

violation of the Terms. Spotify has therefore suspended your access to the Service and

initiated a thorough review of the unauthorized activities."

First, how do you know that I sell my playlists? How can you detect it?

Secondly there are websites makes this explicitly already. Why don't Spotify stop them then? e.g soundcampaign, soundcamps.

I contacted the customer services via live chat several times. They redirect me to someone from "Escalations team". The guy from the team immediately ended the chat several times. Then I talked to someone else, and he said I will receive an email about it. I contacted again using the given conversation id, but at that time escalations team staff said they don't have any information to share and they can't help. They also did say this is not something customer service can help with. So who can help me? I contacted @SpotifyCares on Twitter many times, and they are basically ignoring me.

I just want my account back. Is there anything else I can do? My account can be accessed by anyone still. In the worst case, I would want to remove the account completely!

I found some articles about the same problem, but I didn't know my account will be disabled completely. https://techcrunch.com/2021/09/08/spotify-playlist-curators-complain-about-ongoing-abuse-that-favors...