I run a podcast called White Noise & Sleep Sounds (12 Hours) and around March 16th, I started having listeners contact me, letting me know that many of my episodes on the Spotify App (not web player) had disappeared. Close to half of my catalog disappeared for some users. I could still see every episode, but for some reason, many listeners could not. 

My listeners reached out to Spotify Support and were told, " We are currently doing some changes that impacted some ambient sounds podcasts to be unavailable. The changes will take place for a couple of weeks; during this time, some episodes will not be available, but they should be back after this period."

I reached out to @SpotifyCares and was told "Hey there! It sounds like they're seeing one of a few changes we've made recently. Don't worry, they'll be able to access the Podcast episode after a couple of weeks. Sorry for the inconvenience"

It's now April 17th and some listeners are still having this issue. I would say my listenership is 30% less than what it's used to. I've reached back out to @spotifycares and they are not responding to me anymore. Myself and the listeners that do reach out get different answers from Spotify Support. I've reached out directly to an engineer who was helping me with another issue, but it's been a few weeks with no response.

I feel stuck. Is there anyone that can help?

-Eric