UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I created, both new accounts had no issues using the DJ feature when logged in using the same devices and software as my original broken account. Unfortunately they can't transfer all of the old account's settings so I will have to manually retrain the new account's music recommendations. Once I receive my old account's user data (requested from the Privacy settings page) they told me to update them so the original account could be deleted. Each response took about 30 minutes and they were pleasant to work with.
From Spotify Support:
"Here’s what we can transfer:
Note: For security, we can only perform 1 account transfer per person.
This doesn't include:
Note: This means playlists made for you like Discover Weekly and Daily Mix will start fresh on your new account."
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Plan
"Spotify Premium with Hulu" - shows as "Premium Individual" on the app
Country
USA
Device
Samsung Galaxy S21 SM-G991U1 (Android 13, no external SD card)
Samsung Galaxy S10 SM-G973U1 (Android 12, with external SD card)
Operating System
Android 12, Android 13, Windows 10 version 22H2 (OS Build 19045.3208)
My Question or Issue
Copy/pasting the email I sent to support:
I've been happily using the AI DJ lately, without issue, however this morning it stopped working across all Spotify services, verified with multiple devices. Please check my account for any issues and forward this bug to your product developers.
See below for bug description, screen recording recreating the issue, and attached photos.
When attempting to use the AI DJ:
-On the Android app, the AI DJ play button changes to a pause button when tapped, then opens a dark overlay which blocks user input and can only be closed by using the Android OS back or home buttons. After closing the dark overlay window, pressing the DJ play/pause button only changes the icon but does nothing else. No audio is played.
Playing a valid playlist, then attempting to play the DJ displays the dark overlay again with no audio.
-On the Windows app the play buttons are gray, no song information is displayed, no audio is played.
-On the Web Player the DJ doesn't appear in "Your Library" at all.
I've tried using two different phones, the Windows 10 app, Spotify Web Player, clearing app data and cache, clean reinstalls of Android and Windows apps as described on the Spotify Community guide, and downgrading to an older Android app version to no effect.
Android App screen recording recreating the issue + Web/Windows/Android screenshots:
drive.google (DOT) com/drive/folders/1j2bXx8wpntnfOX3T1N3VkSp43_4mLewz
My Spotify Plan: "Spotify Premium with Hulu" - shows as "Premium Individual" on the app
Region: USA
Android app version: 8.8.54.481
Windows app version: Spotify for Windows (64 bit) 1.2.16.947.gcfbaa410
Browsers tested:
Google Chrome Version 115.0.5790.102 (Official Build) (64-bit)
Firefox 116.0b8 (64-bit)
Tested on:
Samsung Galaxy S21 SM-G991U1 (Android 13, no external SD card)
Samsung Galaxy S10 SM-G973U1 (Android 12, with external SD card)
Windows 10 version 22H2 (OS Build 19045.3208)
