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Who Me Too'd this topic

Audiobooks says 'Included in Premium" on mobile app but is locked behind paywall on desktop app.

Plan

Premium (Duo)

Country

Australia

Device

Samsung S22 Ultra and Windows Desktop Computer

Operating System

Android version 13 and Windows 11 Home 22H2

 

My Question or Issue

When using my Spotify mobile app, I am able to play and listen to audiobooks. The audiobooks have the green 'Included in Premium' tag, and I have no issues accessing the content. But if I try to listen to the same audiobook on my desktop app, it is locked behind a one-time purchase. I will attach screenshots. 

  • Yes, I have a Premium account and the monthly payment has not been missed.
  • Yes, I am logged into the same account on both devices.
  • I have cleared cache on the desktop app.
  • I have rebooted the Spotify app on both devices.
  • I have tried adding the audiobook to my library while using my mobile app but it still doesn't allow me to listen on the desktop app without purchasing.
  • I have tried starting the podcast on my phone then connecting to listen to it on my desktop, but it doesn't work. (Doing the same for music works normally as intended)
Screenshot 2023-10-06 122439.png
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Who Me Too'd this topic